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Navigating through automated systems to get customer support can be frustrating. Whether you're facing issues with QuickBooks Online, Desktop, Self-Employed, or another version, sometimes you just need to speak with a live person. This guide will walk you through the steps to contact QuickBooks customer service and actually talk to a representative.

Steps to Contact QuickBooks Customer Service

1. Prepare Your Information

Before contacting QuickBooks support, gather all relevant information to make the process smoother:

QuickBooks version: Know which version of QuickBooks you are using (Online, Desktop, Self-Employed, etc.).

Account details: Have your QuickBooks account number or login details handy.

Issue description: Write down a clear description of the problem you're experiencing.

Error codes: If applicable, note any error codes or messages.

2. Use the QuickBooks Help Menu

For QuickBooks Online and Desktop users:

QuickBooks Online:

Log in to your QuickBooks Online account.

Click on the Help icon (usually a question mark) in the upper right corner.

Select Contact Us.

Describe your issue in the search box and click Let's talk.

Choose your preferred method of contact: Get a callback or Start a chat.

QuickBooks Desktop:

Open QuickBooks Desktop.

Go to the Help menu.

Select QuickBooks Desktop Help.

Click Contact Us at the bottom of the Help window.

Describe your issue and select Continue.

Choose your preferred method of contact.

3. Contact QuickBooks Support via Phone

If you prefer calling directly, here's how:

Find the QuickBooks Support Phone Number:

Visit the QuickBooks Support page.

Select your product and version to get the relevant support phone number.

Call QuickBooks Support:

Dial the provided phone number.

Follow the automated prompts. You might need to enter your QuickBooks account information or specify your issue.

Choose the option to speak with a representative. If this isn't immediately offered, say "representative" or "agent" at any prompt to be directed to a live person.

4. Use QuickBooks Community and Social Media

Sometimes, posting your issue on QuickBooks forums or social media can get a quick response:

QuickBooks Community:

Visit the QuickBooks Community.

Look up your problem or ask a new query. Community experts and QuickBooks staff often respond.

Social Media:

Use QuickBooks' official Twitter handle @QuickBooks for support. Send a direct message describing your issue.

Post your query on the official QuickBooks Facebook page.

5. Request a Callback

If you don't want to wait on hold, you can request a callback:

QuickBooks Online and Desktop:

Use the Help menu as described in step 2.

When given the option, select Get a callback.

Enter your phone number and preferred time for the callback.

FAQs

What are the support hours for QuickBooks customer service?

Support hours may vary based on the product and your location. Generally, phone support is available Monday to Friday, from 6 AM to 6 PM PT.

Is there a chat option available for QuickBooks support?

Yes, QuickBooks offers a live chat option. You can access this through the Help menu in QuickBooks Online or Desktop.

How can I contact QuickBooks support if I'm outside the US?

Visit the QuickBooks International Support page to find contact options specific to your country.

Is there a cost associated with QuickBooks customer support?

Basic support is typically free for QuickBooks Online subscribers. However, additional support services or extended support plans might incur charges.

Can I schedule an appointment with QuickBooks support?

Yes, through the Help menu, you can often schedule a callback or an appointment for assistance.

Conclusion

Getting in touch with QuickBooks customer service doesn't have to be a daunting task. By following the steps outlined above, you can efficiently navigate their support system and speak with a live representative to resolve your issues. Whether you choose to use the in-app Help menu, call directly, or seek assistance through social media, QuickBooks offers multiple avenues to ensure you get the support you need.